Sauna360 Expands Recall of Tylö Halmstad and Kiruna Hybrid Saunas — Stop Sitting on the Upper Bench
Sauna360 expanded a recall for the upper bench seating in Tylö Halmstad (2/3/4) and Kiruna Hybrid (2/3) sauna rooms because the upper bench can fail and create a fall hazard. Do not sit on the upper bench. Contact Sauna360 (recall #26783) by phone, email, or online to arrange a refund or replacement.
- Products affected
- 1
- Distribution
- Not yet confirmed
- Sold at
- Not yet confirmed
- Status
- ACTIVE
WHAT YOU SHOULD DO
- Do not sit on the upper bench. Stop using the upper bench seating until your unit is repaired, replaced, or you receive a refund.
- Restrict access to the sauna (especially children, older adults, or anyone who could be injured by a fall) until the issue is resolved.
- Locate the serial number to verify whether your unit is affected: Halmstad 2/3/4 — label beneath the upper bench on the left side, directly above the electrical contactor box; Kiruna Hybrid 2/3 — label on the right wall beneath the right side of the upper bench. If you cannot find the serial number, contact Sauna360 for assistance.
- If your sauna received the earlier recall repair, contact Sauna360 anyway — the earlier repair was found to be ineffective and a new remedy is required.
- Do not attempt to modify or repair the bench yourself.
- Contact Sauna360 (see contact info below) and reference recall number 26783 to arrange a refund or replacement. Have the serial number and purchase information (if available) ready to speed processing.
- Keep records of communications, photos, and any documentation in case you need them when arranging the remedy or if you have difficulty obtaining the remedy.
| Product | UPC | Lot | Size | Status |
|---|---|---|---|---|
| Lights & Sounds Fire Truck Activity Board | — | — | RECALLED |
What happened?
Sauna360 expanded a recall covering bench seating in Tylö-branded Halmstad and Kiruna Hybrid sauna rooms because the upper bench can fail and create a fall hazard. The expansion covers Halmstad models 2, 3, and 4 and Kiruna Hybrid models 2 and 3. A prior repair was found to be ineffective and a new remedy is now being provided.
Who is affected?
Owners of Tylö Halmstad 2/3/4 and Kiruna Hybrid 2/3 sauna rooms sold at Target stores nationwide and online at Target.com from July 2025 through August 2026. If you are unsure whether your unit is included, check the model name and the serial number location or contact Sauna360 for help.
Official response
Sauna360 is offering either a refund or a replacement for affected units. To arrange the remedy, contact Sauna360 and reference recall number 26783. Contact options: Phone: 866-936-5962 (8 a.m.–5 p.m. ET, Monday–Friday); Email: recall@sauna360.com; Online: https://sauna360.com/product-recall or visit www.sauna360.com and click 'Recall'. Sauna360 will verify your unit (model and serial) and arrange the refund or replacement. You may be asked to provide the serial number, photos, or proof of purchase.
UPDATE HISTORY
FAQ
Am I affected by this recall?
You are potentially affected if you own a Tylö Halmstad model 2, 3, or 4 or a Tylö Kiruna Hybrid model 2 or 3 that was sold at Target stores nationwide or online at Target.com between July 2025 and August 2026. If you are unsure, check the model name and serial number location described above or contact Sauna360 for help.
How do I find the serial number on my Halmstad or Kiruna Hybrid sauna?
Halmstad 2/3/4: look for the serial number label beneath the upper bench on the left side, directly above the electrical contactor box. Kiruna Hybrid 2/3: look for the serial number label on the right wall beneath the right side of the upper bench. If you cannot find it, contact Sauna360 for assistance.
What models and sale dates are included?
Included models are Tylö Halmstad 2, 3, and 4 and Tylö Kiruna Hybrid 2 and 3. Affected units were sold at Target stores nationwide and online at Target.com from July 2025 through August 2026.
I already received the earlier repair — do I still need the new remedy?
Yes. The earlier recall repair was found to be ineffective. Even if your sauna received the earlier repair, contact Sauna360 to obtain the new remedy.
How do I get a refund or replacement?
Contact Sauna360 and reference recall number 26783. Phone: 866-936-5962 (8 a.m.–5 p.m. ET, M–F); Email: recall@sauna360.com; Online: https://sauna360.com/product-recall or www.sauna360.com (click 'Recall'). Have the serial number and purchase information ready if available.
Do I need a receipt or proof of purchase?
Sauna360 may ask for proof of purchase as part of the verification process. If you have a receipt or other purchase documentation, have it available. Not yet confirmed whether a receipt is strictly required in every case.
Can I continue to use my sauna safely?
Do not sit on the upper bench. Whether other uses of the sauna are safe is Not yet confirmed; contact Sauna360 for guidance specific to your unit.
How long will it take to get my refund or replacement?
Not yet confirmed. Contact Sauna360 (recall #26783) for information on expected timing for processing refunds or replacements.
What should I do if Sauna360 doesn’t respond or I have trouble getting the remedy?
Document your attempts to contact Sauna360 and keep records of phone calls, emails, and any other communications. Not yet confirmed whether additional escalation steps are provided; keep records in case you need them.
Who sold the affected units?
Affected units were sold at Target stores nationwide and online at Target.com from July 2025 through August 2026.